Refund Return
Captain Footwear, customer satisfaction is our highest priority. If you're eligible for a refund, we ensure the process is simple, fair, and transparent.
Refund Eligibility
Refunds may be issued if:
- The item is returned in accordance with our Return Policy.
- The product is unavailable or your order is canceled by Captain Footwear.
- The order is canceled before it has been shipped.
- You receive a defective, damaged, or incorrect item and choose not to receive a replacement.
Refund Method
Approved refunds will be processed through:
- The original payment method (Credit/Debit Card, Mobile Banking, or Online Payment)
- Mobile banking for Cash on Delivery (COD) orders
- Captain Footwear Store Credit (optional, upon customer request)
Refund Timeline
- Refunds are processed within 7–10 business days after the returned item has been inspected and approved or the cancellation has been confirmed.
- Processing times may vary depending on your bank, mobile banking provider, or payment gateway.
Important Notes
- Shipping and delivery charges are non-refundable unless the refund is due to a damaged, defective, incorrect product, or an error on our part.
- Returned products must meet the conditions outlined in our Return Policy.
- Captain Footwear reserves the right to decline or withhold a refund if the returned item does not comply with our return requirements.
Need Assistance?
If you have any questions regarding your refund, please contact our support team through support@captainfootware.com. Our team will be happy to assist you.
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GOLD COLLECT BD is a premier online platform dedicated to the buying and selling of gold. Offering a secure and user-friendly interface, GOLD COLLECT BD connects buyers and sellers, ensuring transparent transactions and competitive prices. Whether you're looking to invest in gold or sell your gold assets, GOLD COLLECT BD provides a reliable and efficient marketplace tailored to meet all your gold trading needs.
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GOLD COLLECT BD is a premier online platform dedicated to the buying and selling of gold. Offering a secure and user-friendly interface, GOLD COLLECT BD connects buyers and sellers, ensuring transparent transactions and competitive prices. Whether you're looking to invest in gold or sell your gold assets, GOLD COLLECT BD provides a reliable and efficient marketplace tailored to meet all your gold trading needs.
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ABOUT CAPTAIN
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OUTLET ADDRESS
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Address : House No:07, Block D, Banasree, Rampura, Dhaka-1219
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Hotline : 01612022883
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Address
House No:07, Block D, Banasree, Rampura, Dhaka-1219
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Phone
01612022883
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Email
