FAQs & Help Center

Q: How do I place an order?
✔ Browse our footwear collection, select your preferred product, choose the correct size and quantity, then proceed to checkout.
✔ Our team may confirm your order via phone call or WhatsApp before dispatch.

Q: How long does delivery take?

✔ Inside Dhaka: 1–3 working days
✔ Outside Dhaka: 3–5 working days

Delivery times may vary during holidays or promotional campaigns.

Q: Do you deliver across Bangladesh?
✔ Yes. Captain Footwear provides nationwide home delivery to all districts in Bangladesh through our trusted courier partners.

Q: What payment methods do you accept?
✔ We accept Cash on Delivery (COD) as well as online payments through supported payment gateways, mobile banking, and bank cards.

 Q: Can I return a product after receiving it?
✔ Yes, returns are accepted only if the product is damaged, defective, incorrect, or meets the conditions outlined in our Return Policy.

 Q: Can I refuse a parcel at delivery?
Yes. If you notice any issue with your order, you may refuse the parcel at the time of delivery. Please inform the delivery representative and contact our customer support immediately.

Q: Do you offer exchanges?
✔ Yes. We offer exchanges for eligible products within 3 days of delivery, subject to our Exchange Policy.

 Q: How can I contact Captain Footwear?
✔ You can contact our customer support through captainfootware.com, our official social media pages, or by emailing support@captainfootware.com.